Topic: dsl

cbc.caMore and more people today are turning to VOIP for their phone service. We used scoring metrics from the American Customer Satisfaction Index (ACSI) and J.D. Power to measure a provider's likelihood of offering high-quality customer service. Given the significant costs of deploying wired networks, it is likely not economical for a new enterprise to "overbuild" a new network on top of existing telephone and cable networks.Footnote 35 Many participants in these groups noted concerns about a ...